You have a 30-day right of withdrawal from the date of receipt of the goods, without stating reasons. The legally required period is 14 days – we voluntarily give you more time. The details are stated in our cancellation policy.

Cannot be returned:

• Goods that have been custom-made or tailored to your specifications
• Food and other products intended for consumption that have been opened

However, you can return unopened, sealed goods.

We are a small manufacturer and have consciously decided against constant back-and-forth shipping.

If you are unsure, it is better to call us beforehand or make an appointment to visit – this saves packaging, transport, and hassle. And if something is defective or different from described, we will, of course, assist you immediately.

Please contact us briefly at info@glut-korn.de before returning anything. Then we can tell you the most environmentally friendly way to proceed.

In the event of a defect or a justified complaint, we will cover the costs. Write to us at info@glut-korn.de, and we will send you a label.

In the event of a cancellation, you bear the direct costs of the return.

We do not automatically include a return label – we prefer to leave the paper where it grows. A short email is enough, and we will send you one.

We will refund the purchase price, including the cost of standard delivery, within 14 days of receiving your cancellation notice – using the same payment method you used for the purchase.

If you chose a more expensive shipping method than our standard delivery, we will retain the additional costs.

We may withhold the refund until the goods have reached us or you have provided proof of return shipment.

Processing a return typically takes about one week. You will receive a confirmation of receipt from us once your package has arrived.

If your shipment is returned to us because you did not collect it from the packing station or post office or refused to accept it, this is different from a cancellation. In this case, we charge the actual shipping costs incurred for the outward and return shipment, as well as a flat fee of 10% of the order value for restocking, labor, and packaging materials.

Please understand: An uncollected shipment travels twice through Germany and is handled manually twice. If you realize you won't be able to collect it, please contact us – we will find a solution.

We discount products marked as B-stock or sale items so heavily that no profit remains for us. These are fully functional goods with a small scratch in the paintwork or a dent in the packaging, which means we can no longer sell them as "new." We are reluctant to discard such items.

Your right of withdrawal also applies to these items. However, we kindly ask you: please do not order B-stock items "on approval." Every return sends a package twice across the country, and the purpose of these items is precisely that they do not end up in the trash.

Glut & Korn

Owner Rena Blöhß
Dreieinigkeit 0
24589 Nortorf